NHTSA Complaint #11302283 — 2011 KIA OPTIMA

THE LOW BEAM HEADLIGHTS HAVE CONTINUOUSLY BECOME DIMMER OVER TIME. AFTER REPLACING THE BULBS A SECOND TIME, I DETERMINED THAT IT WAS CLEARLY NOT A BULB ISSUE. THERE WAS ABSOLUTELY NO LIGHT DIRECTLY IN FRONT OF THE CAR, ONLY TO THE SIDES. THE HIGH BEAMS ARE FINE. AFTER READING ON LINE THOUSANDS OF COMPLAINTS, I TOOK MY CAR TO A DEALER. BULLDOG KIA IN ATHENS, GA TOLD ME THAT THERE WAS IN FACT A SERVICE ISSUE (SHE WOULD NOT SAY RECALL), BUT BECAUSE NOTHING IN MY HEADLIGHT ASSEMBLY WAS "BROKEN OR CRACKED" THEY COULDN'T REPLACE IT. AND SINCE I DIDN'T BUY THE BULB FROM KIA, THAT WAS THE PROBLEM. I PURCHASED THE EXACT BULB RECOMMENDED FOR THIS YEAR, MAKE AND MODEL. KIA WAS GOING TO CHARGE ME $1,000 TO REPLACE THE HEADLIGHT ASSEMBLIES. THE NEW ASSEMBLIES WOULD BE EXACTLY THE SAME AS THE ONES THAT ARE CURRENTLY BAD. NOTHING HAS BEEN CHANGED! IF YOU LOOK AT ANY KIA OPTIMA ON THE ROAD THAT IS MORE THAN 3 OR 4 YEARS OLD, YOU WILL SEE THE SAME DARK AREA IN FRONT OF THE CAR, WITH A LOT OF LIGHT SHOOTING OUT TO THE SIDES. SINCE THIS IS MY DAUGHTERS CAR FOR COLLEGE, I PURCHASED NEW HEADLIGHT ASSEMBLIES ON LINE FOR $285 AND REPLACED THEM MYSELF AND USED LED BULBS TO PREVENT THE "BURNING" OF THE CHROME PLATING INSIDE THE ASSEMBLY THAT APPARENTLY CAUSE THE OTHERS TO GO BAD. THIS IS A TREMENDOUS SAFETY HAZARD. ANYONE WHO REPLACES THE BULB THINKS THAT THEY ARE FIXING THE PROBLEM, AND THEREFORE ARE DRIVING IN INADEQUATE LIGHTING. PLEASE, PLEASE DO SOMETHING TO FORCE KIA TO RECALL AND REPLACE THESE HEADLIGHT ASSEMBLIES BEFORE NEEDLESS ACCIDENTS HAPPEN CAUSING INJURY OR DEATH. MY DAUGHTER WAS OVERWHELMED BY THE ADDITIONAL VISION THAT SHE NOW HAS WITH HER NEW LED LIGHTS. SHE ONLY TOLD ME BECAUSE SHE HAD FRIENDS THAT DIDN'T FEEL SAFE RIDING IN HER CAR AT NIGHT. SO SHE BROUGHT IT TO MY ATTENTION. I AM APPALLED THAT KIA IS AVOIDING THIS MAJOR ISSUE. PLEASE TAKE ACTION ASAP. THANK YOU.