NHTSA Complaint #11302185 — 2008 MERCURY MARINER SERVICE BRAKES

Complaint Details

ODI Number	11302185
Vehicle	2008 MERCURY MARINER
Component	SERVICE BRAKES
Date of Incident	September 29, 2019
Date Filed	January 27, 2020
Mileage	103,184 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED ON SEVERAL OCCASIONS WHILE THE VEHICLE WAS IDLE OR BEING DRIVEN, THE STEERING WHEEL VIBRATED ABNORMALLY. THE CONTACT ALSO STATED THAT WHEN THE STEERING WHEEL WAS TURNED THERE WAS THERE WAS A HESITATION IN RESPONSE TO THE WHEELS RESPONDING. ADDITIONALLY, THE CONTACT STATED THAT THERE WAS A CLICKING SOUND IN THE STEERING. THE CONTACT STATED THAT THE CLICKING SOUND EMITTED FROM THE INTERMITTENT SHAFT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PADS, BRAKE ROTORS, AND PROVIDED AN ALIGNMENT. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,184.

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