NHTSA Complaint #11407375 — 2008 MERCURY MARINER SERVICE BRAKES

Complaint Details

ODI Number	11407375
Vehicle	2008 MERCURY MARINER
Component	SERVICE BRAKES
Date of Incident	March 28, 2021
Date Filed	April 10, 2021
Mileage	98,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

DRIVING, COMING TO A STOPLIGHT, THE BRAKES SUDDENLY FAILED, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. PUMPING I WAS ABLE TO GET JUST ENOUGH BRAKES TO STOP BEFORE COLLIDING WITH THE CAR IN FRONT OF US. THE SERVICE ABS AND EMERGENCY BRAKE SERVICE WARNING LIGHTS CAME ON AFTER THE NEAR COLLISION. I TOOK THE CAR TO A FORD DEALERSHIP AND WAS TOLD THE HCU UNIT HAD FAILED. THIS IS A $4,000 PART THAT WE HAD ALREADY REPLACED AT 76,000 MILES,. THE NEW PART FAILED AGAIN WITHOUT WARNING ONLY 22,000 MILES LATER.

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