NHTSA Complaint #11302163 — 2011 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE GEARS LOCKED WHEN TRYING TO SHIFT INTO THE DRIVE POSITION. THE CONTACT STATED THAT THE TRANSMISSION HAD TROUBLE SHIFTING INTO SECOND GEAR. THE VEHICLE WOULD MAKE A HIGH PITCH SOUND, JERK VIOLENTLY AND FINALLY SHIFT INTO THE GEAR. THE CONTACT WOULD HAVE TO DRIVE REAL SLOW IN ORDER TO GET GOING AND THE VEHICLE LOST POWER GOING UP HILLS. THE DEALER H & H AUTO SALES (1007 E STUART DR, GALAX, VA 24333 (276) 236-7300) STATED TO BRING THE VEHICLE IN BUT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE DEALER HAD ALREADY FIXED THE ABS SYSTEM AND THE ACCELERATOR PEDAL. THE VEHICLE ALSO HAD LEAKY VALVE COVERS AND HAD BEEN TO THE DEALER MULTIPLE TIMES. THE VEHICLE WAS SOLD TO THE CONTACT WITH A RECALL THAT HAD TO BE REPAIRED. THE REPAIR WAS DONE AT THE DEALER JEFF JOHNSON CHEVROLET (2533 CARROLLTON PIKE, WOODLAWN, VA 24381 (276) 779-4620). THE MANUFACTURER HAD NOT BEEN CALLED YET. THE FAILURE MILEAGE WAS 183,500.