NHTSA Complaint #11301753 — 2014 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11301753
Vehicle	2014 CHEVROLET CRUZE
Component	ENGINE
Date of Incident	December 1, 2019
Date Filed	January 25, 2020
Mileage	88,544 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

DRIVING DOWN THE HIGHWAY DIESEL CRUZE THREW A CODE STATING 'DIESEL EXHAUST FLUID QUALITY POOR SEE OWNERS MANUAL 99 MILES TILL 65MPH' WE TOOK IT STRAIGHT AWAY TO THE DEALERSHIP SPENT TWO HOURS THERE FOR THEM TO SAY EVERYTHING WAS FINE THIS WAS THE END OF NOVEMBER. USED OUR OTHER VEHICLE TO GO ON VACATION FOR HALF OF DECEMBER BACK AND DRIVING THE CRUZE AGAIN IT'S NOW THROWING THE SAME EXACT CODE.. MAYBE 200 MILES ON IT SINCE THE LAST TIME IN THE SHOP... WILL BE TAKING IT BACK IN THE MORNING (THE GUY STATED LAST TIME HE DIDN'T KNOW MUCH ABOUT IT) HAVE NO OTHER CHOICE BECAUSE I CAN'T MAKE IT TO ANY OTHER DEALERSHIP BEFORE IT SHUTS ME DOWN TO 4MPH.

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