NHTSA Complaint #11301608 — 2016 FORD EXPLORER

OUR 2016 FORD EXPLORER SPORT LOST POWER GOING UP A SLIGHT HILL RIGHT BEFORE OUR HOUSE AND BARELY MADE IT HOME. WE IMMEDIATELY CALLED THE DEALERSHIP AND ARRANGED TO BRING IT THE FOLLOWING MORNING. THE DRIVETRAIN IS UNDER WARRANTY FOR 5 YEARS OR 60,000 MILES. OUR VEHICLE IS 4 YEARS OLD WITH SLIGHTLY OVER 60,000 MILES AND WE ALSO PURCHASED THE ADDITIONAL WARRANTY FOR 100,000 MILES. WE HAVE BEEN TOLD BY THE DEALERSHIP THAT WE WILL BE RESPONSIBLE TO PAY FOR THE LABOR OF A TRANSMISSION TEAR DOWN WHICH TAKES 18 HRS AND $2,000 IN LABOR BEFORE WE CAN FIND OUT IF THE WARRANTY WILL COVER THE ISSUE. WE HAVE ALSO HAD ISSUES WITH THE HEATED/COOLED SEATS, THE AIR BAGS, THE PARKING ASSIST, AND STEERING. WE DID NOT SPEND ALL THIS MONEY FOR A NEWER VEHICLE(WAS 2 YRS OLD WHEN PURCHASED) JUST TO HAVE SEVERAL ISSUES THAT WILL END UP COSTING US A RIDICULOUS AMOUNT OF MONEY. THIS IS OUR FAMILY VEHICLE THAT WE DRIVE OUR 3 KIDS AROUND IN. WE SPENT THE EXTRA MONEY TO HAVE SOMETHING RELIABLE AND SAFE THAT WE WOULDN'T HAVE TO SINK MONEY INTO REPAIRS AND ALSO PURCHASED THE ADDITIONAL WARRANTY TO NOT HAVE TO WORRY ABOUT AY REPAIRS. WITH THE AMOUNT OF MONEY WE HAVE SPENT ON THE VEHICLE, WE WERE NOT EXPECTING A BIG OUT OF POCKET COST, ESPECIALLY SINCE WE HAVE THE WARRANTY. WE ARE VERY DISAPPOINTED IN THE VEHICLE AND THE CUSTOMER SERVICE WE HAVE RECEIVED AND WILL NEVER PURCHASE ANOTHER FORD IF THIS IS THE REPUTATION THEY ALLOW THEMSELVES TO HAVE.