NHTSA Complaint #11301462 — 2015 MERCEDES-BENZ E350

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11301462
Vehicle	2015 MERCEDES-BENZ E350
Component	ELECTRICAL SYSTEM
Date of Incident	January 22, 2020
Date Filed	January 23, 2020
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE COLLISION PREVENTION ASSIST MODULE WARNING LIGHT CAME ON. COLLISION ASSIST WAS INOPERATIVE. THIS CAN LEAD TO LOSS OF ACCELERATION AND BRAKING. I TOOK THE VEHICLE TO LOCAL DEALERSHIP, MERCEDES BENZ OF ARCADIA, WHO PERFORMED A SOFTWARE UPDATE AND CHARGED $205.OO. THIS IS A SAFETY ISSUE AND SHOULD BE A RECALL AND FREE OF CHARGE. WHEN THE ERROR MESSAGE CAME ON MY WIFE WAS ON THE FREEWAY. SHE PANICKED AND PULLED OVER TO THE SHOULDER. RESTARTING THE ENGINE DID NOT SOLVE THE PROBLEM. SHE DROVE HOME SLOWLY WHEREUPON WE WENT TO THE DEALERSHIP.

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