NHTSA Complaint #11301402 — 2019 FORD EDGE

ON DECEMBER 31, 2019, THE POWERTRAIN MALFUNCTION/REDUCED POWER ERROR LIGHT CAME ON IN THE VEHICLE WHEN I STARTED THE CAR WHILE I WAS AWAY FROM HOME. WHEN I TRIED TO TURN THE GEAR SHIFT KNOB FROM PARK TO DRIVE IT WOULD NOT TURN. AFTER I TURNED THE CAR OFF AND WAITED A MOMENT THE CAR WAS ABLE TO START AND I RUSHED HOME TO CONTACT A FORD DEALERSHIP. WHEN I TRIED TO START AGAIN TO TAKE TO FORD DEALERSHIP IT WOULD NOT TURN AGAIN. THIS TIME IT REMAINED THAT WAY. ROAD SIDE ASSISTANCE WAS CALLED TO COME PICK UP THE VEHICLE THE FOLLOW DAY AFTER THE HOLIDAY TO TAKE TO THE DEALERSHIP. AS OF TODAY I STILL DON'T HAVE MY CAR THAT I HAVE ONLY HAD FOR 2 1/2 MONTHS DUE TO WHAT WAS DIAGNOSED AS A GSM (GEAR SHIFT MODULE) ISSUE. IT HAS BEEN OVER 3 WEEKS SINCE THE CAR HAS BEEN IN THE SHOP UNABLE TO GET THE PART TO FIX IT. NOT SURE IF THIS IS A SAFETY RISK FOR INJURY BUT IT IS DEFINITELY A INCONVENIENCE IN MY DAILY LIVING.