NHTSA Complaint #11301320 — 2015 RAM 1500

TL* THE CONTACT OWNS A 2015 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING 60 MPH ON THE HIGHWAY, SMOKE WAS NOTICED INSIDE OF THE VEHICLE. THE CONTACT PULLED OVER AND EXITED THE VEHICLE WITH THE PASSENGER. THE DRIVER AND THE PASSENGER SUSTAINED SORE THROAT AND EYE IRRITATION DUE TO THE SMOKE BUT IT WAS UNKNOWN IF MEDICAL ATTENTION WAS REQUIRED. THE SMOKE EVENTUALLY CLEARED AND THE VEHICLE WAS TOWED TO THE DEALER (RANDY MARION CHRYSLER DODGE JEEP RAM LOCATED AT 2000 US-421, WILKESBORO, NC 28697). THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING). THE VEHICLE REMAINED AT THE DEALER FOR ALMOST 2 MONTHS. THE DEALER REFUSED TO RETURN THE VEHICLE ALONG WITH ITS BELONGINGS TO THE CONTACT DUE TO THE PENDING RECALL HOWEVER THERE WAS NO RECALL REMEDY OR PART AVAILABLE EXPECTED DATE. THE CONTACT INQUIRED ABOUT THE BUY BACK PROGRAM BUT THERE WAS NO RESPONSE ON IT BEING APPROVED OR DECLINED. A LOANER VEHICLE WAS PROVIDED HOWEVER IT WAS A SMALLER VEHICLE CAUSING AN INCONVENIENCE. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND CONFIRMED THAT THERE WAS NO RECALL REMEDY OR PARTS AVAILABLE. THE FAILURE MILEAGE WAS 106,000. (RECALL RELATED INCIDENT) TS