NHTSA Complaint #11300834 — 2016 MERCEDES-BENZ CLA250

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11300834
Vehicle	2016 MERCEDES-BENZ CLA250
Component	ENGINE
Date of Incident	December 6, 2019
Date Filed	January 21, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I PURCHASED THE VEHICLE JANUARY 2019, THE VEHICLE WAS RUNNING SMOOTH FOR A COUPLE MONTHS. NOW IT IS JANUARY 2020 AND BETWEEN THE MONTHS OF SEPTEMBER AND NOW I HAVE BEEN TO MERCEDES ABOUT 4 TIMES. THE CAR DOESN'T REVERSE SOMETIMES WHILE I AM DRIVING. THE WORDS 'CAR CANNOT REVERSE' COMES UP ON THE DASHBOARD. I COULDN'T USE THE HEAT IN NOVEMBER DUE TO A GAS SMELL COMING IN THE CAR. SOMETIMES I WILL BE IN GEAR 3 AND THE CAR WILL CHANGE TO GEAR 5 ON ITS OWN. AS OF RIGHT NOW THERE IS A BURNING SMELL SURROUNDING THE VEHICLE WHEN YOU ARE DONE DRIVING IT.

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