NHTSA Complaint #11300665 — 2019 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11300665
Vehicle 2019 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage 16,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

WHEN SITTING AT RED LIGHTS, THE ENGINE COMPLETLEY SHUTS OFF. I HAVE TO PUSH THE PUSH START AT LEAST 10 TIMES BEFORE THE ENGINE WILL RESTART. THIS KEEPS HAPPENING. I'M WORRIED I WILL GET STRANDED. I WOULD LIKE TO LEAVE IT WITH HYUNDAI SERVICE, BUT TO MY UNDERSTANDING THEY DO NOT OFFER RENTALS. MY VEHICLE ONLY HAD 16000 MILES WHEN THIS ISSUE BEGAN. I PAID 38000 FOR THIS VEHICLE AND NOW TO MY UNDERSTANDING, TO HAVE IT SERVICED I WILL HAVE TO PAY FOR THE RENTAL. MY SAFELY SHOULD BE MORE OF A CONCERN. HYUNDAI MOTOR AMERICA SHOULD BE VERY CONCERNED. THEY SHOULD HAVE REQUESTED A TOW AND OFFERED A RENTAL AS SOON AS I MENTIONED THIS ISSUE!!! NO, INSTEAD I HAVE TO LEAVE IT AT THE DEALER IN HOPES THE ISSUE IS FOUND QUICKLY, SO I DON'T RUN UP A HUGE RENTAL BILL PLUS PAY MY MONTHLY CAR NOTE. WHAT IF MY VEHICLE JUST SHUTS DOWN GOING 65 ON THE FREEWAY? WILL I HAVE BRAKING POWER? I DON'T KNOW WHAT TO DO. I COULD BE IN MAJOR DANGER.

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