NHTSA Complaint #11300465 — 2019 BMW X3

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11300465
Vehicle	2019 BMW X3
Component	ELECTRICAL SYSTEM
Date of Incident	January 18, 2020
Date Filed	January 20, 2020
Mileage	9,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WITHOUT WARNING, THE DASHBOARD LIGHTS AND INDICATORS GO DARK. THE VEHICLE CAN BE STATIONARY OR IN MOTION WHEN IT HAPPENS. I HAVE CONTACTED THE DEALER, FIELDS BMW, TWICE. THE FIRST TIME THE SERVICE DEPARTMENT REPLACED THE BATTERY ON MY REMOTE KEY CONTROL, THE SECOND TIME SERVICE TOLD ME IT WAS A KNOWN PROBLEM AT BMW AND THEY WERE WORKING ON A SOFTWARE FIX. MY SECOND CONTACT WAS PROBABLY SIX WEEKS AGO, BUT IT HAPPENED AGAIN TWO DAYS AGO WHEN MY WIFE LOST THE DASHBOARD LIGHTS IN THE EVENING. IT IS VERY STARTLING (AND UNSAFE) TO LOSE THE DASHBOARD LIGHTS AND INDICATORS, ESPECIALLY AT NIGHT. NEITHER BMW NOR MY DEALER HAS INFORMED ME OF ANY PENDING SOFTWARE FIX.

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