NHTSA Complaint #11300260 — 2018 JEEP COMPASS

5/2018, WE BOUGHT A 2018 JEEP COMPASS SPORT WITH EXTENDED WARRANTY AND GAP INSURANCE. WE WERE DILIGENT ON GETTING OIL CHANGED PER RECOMMENDATIONS. 8/2018, PULLING OUT IN INTERSECTION, VEHICLE DIED, SPONTANEOUSLY ENGAGED THE EMERGENCY BRAKE. THIS HAPPEND A FEW MORE TIMES WE TOOK IN FOR SERVICE. 11/2018, (WELL WITHIN THE LEMON LAW GUIDELINES)WE TOOK TO THE WAXAHACHIE. THEY INSPECTED IT/CHANGED OIL, THEY TOLD US IT WAS LOW ON OIL, THAT THE DYING OF THE CAR WAS A SAFETY MECHANISM AND WE JUST NEEDED TO CHANGE THE OIL MORE OFTEN. KEEP IN MIND, THE OIL HAD BEEN CHANGED PER VEHICLE RECOMMENDATIONS. WE BEGAN CHANGING THE OIL EVERY 3000 MILES. THE VEHICLE STILL DIED MULTIPLE TIMES OVER NEXT SEVERAL MONTHS, GOING DOWN THE TOLLWAY, PULLING OUT ON THE SERVICE ROAD TO GET ON THE HIGHWAY, MIDDLE OF BUSY INTERSECTIONS WITH CHILDREN IN VEHICLE. 10/1/2019, FRUSTRATED/CONCERNED ABOUT SAFETY, TOOK THE VEHICLE BACK IN FOR SERVICE. AT THIS TIME IT HAD ONLY BEEN 2000 MILES SINCE THE WAS OIL CHANGED, WAS LOW ON OIL. THIS IS WHEN WE WERE TOLD THAT CHRYSLER IS AWARE OF THIS ISSUE AND WE NEVER GOT A RECALL. HAD US BRING THE VEHICLE BACK IN EVERY 1000 MILES FOR OIL CONSUMPTION TEST. 10/15/2019, 2 QTS LOW AFTER 1000 MILES. THEY ORDERED NEW ENGINE. THEY WERE BACKED UP SO ON11/12/19 THEY CALLED TO BRING CAR IN FOR NEW ENGINE 11/22, WE PICKED UP CAR, DROVE APPROXIMATELY 10 MILES, OVERHEATED. WE RETURNED TO SERVICE DEPARTMENT. THEY KEPT IT/WE PICKED UP 11/26, DROVE TWO MILES/DIED GOING DOWN SERVICE ROAD. WE TOOK BACK. 12/2, PICKED UP/ WARNING LIGHT CAME ON DURING TEST DRIVE. LEFT THERE. PICKED UP 12/4/19. 1/4/20,VEHICLE OVERHEATED WHILE DRIVING. TOOK TO WAXAHACHIE.10 DAYS LATER, THEY SAID NEEDS NEW ENGINE. 3RD ENGINE/LESS THAN 2 YEAR OLD CAR. GOAL IS GET THEM TO BUY BACK FOR WHAT WE OWE, REFUND DOWN PAYMENT, TRADE IN, REMAINDER OF WARRANTY/GAP INSURANCE. NEVER RECEIVED ANY RECALL ON THIS VEHICLE!