NHTSA Complaint #11299912 — 2011 LEXUS CT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11299912
Vehicle	2011 LEXUS CT
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2020
Date Filed	January 16, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

LEXUS IS AWARE OF A SAFETY ISSUE THAT HAS CAUSED FIRES DUE TO AN IMPROPER WIRING HARNESS INSTALLED ON TOYOTA PRIUS AND LEXUS CT200H VEHICLES. I ASKED FOR THIS TO BE COVERED UNDER THE WARRANTY ENHANCEMENT PROGRAM (I WAS NOT MADE AWARE OF THE EXISTENCE OF IT TILL VERY RECENTLY, BUT IT EXPIRED IN OCTOBER 2019). THEY REFUSED, CITING THE FACT THAT I DID NOT SPEND ENOUGH MONEY WITH LEXUS TO SERVICE THE VEHICLE. NOW, EVEN AFTER LIGHTBULB AND FUSE REPLACEMENT, THE LOW BEAM HEADLIGHTS IN THE VEHICLE ARE INOPERABLE.

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