NHTSA Complaint #11299621 — 2012 VOLVO XC60

I BOUGHT MY XC60 IN 2012 FROM GERALD JONES VOLVO IN EVANS, GA. APPROXIMATELY IN 2017 MY WIFE NOTICE WATER COMING INSIDE THE CAR FROM THE WINDSHIELD ON THE DRIVER'S SIDE. AT THAT TIME, I HAD THE DEALERSHIP LOOK AT THE WINDSHIELD AND SUNROOF. THEY FOUND NOTHING WRONG. THE WATER CONTINUED TO LEAK IN THE CAR, BUT IN JULY 2017, THE NAVY TRANSFERRED ME TO JAPAN AND THE CAR WAS STORED IN A MILITARY APPROVED FACILITY. I WAS NOT ABLE TO GET THE WINDSHIELD REPAIRED PRIOR TO LEAVING OVERSEAS. WHEN WE RETURNED IN JULY 2019, WE WERE REMINDED OF THE LEAK WHEN WE TOOK THE CAR THROUGH A CARWASH. FINALLY, ON 10 JAN 2020 AFTER I MADE THE CLAIM WITH MY INSURANCE COMPANY, I TOOK IT TO SAFELITE IN FALLSCHURCH, VA. THE TECHNICIANS CHECKED THE WINDSHIELD AND THEY COMMENTED THAT THEY HAVE SEEN A LOT OF VOLVO'S WITH FACTORY INSTALL ISSUES WITH WINDSHIELDS. I CHECKED YOUR WEBSITE FOR RECALLS AND THERE WERE NONE. WHEN THE TECHNICIANS REMOVED IT THEY FOUND THAT THE SEAL WAS NEVER BONDED TO THE WINDSHIELD AT THE VERY TOP OF THE WINDSHIELD AND THE WINDSHIELD WAS LOOSE ALL ALONG THE ROOFLINE. I'VE ATTACHED PICTURES. I BELIEVE THIS IS A MAJOR SAFETY PROBLEM. I SEARCHED THE INTERNET FOR OTHERS THAT HAD SIMILAR COMPLAINTS AND FOUND A LOT OF PEOPLE WITH THIS SAME YEAR, MAKE, AND MODEL HAVE COMPLAINED. THIS SHOULD BE A MANDATORY SAFETY RECALL. THERE APPEARS TO BE A SERIOUS PROBLEM WITH THESE VEHICLES AND COULD CAUSE SERIOUS INJURIES IN A COLLISION, IF NOT DEATH. THIS DEFECT IS CONSISTENT WHETHER WE ARE IN MOTION OR SITTING STILL. IT LEAKS ALL THE TIME.