NHTSA Complaint #11299466 — 2015 RAM PROMASTER 2500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11299466
Vehicle	2015 RAM PROMASTER 2500
Component	ENGINE
Date of Incident	December 30, 2019
Date Filed	January 15, 2020
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. THE CONTACT STATED THAT WHEN THE VEHICLE TURNED OFF, THE ENGINE COOLING FAN REMAINED ON FOR FIFTEEN SECONDS AND THEN SHUT OFF. THE CONTACT MENTION AN ODOR OF ANTIFREEZE EMITTED THROUGH THE VENT WHEN THE AIR CONDITION WAS RUNNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (ENGINE AND ENGINE COOLING, EQUIPMENT) AND TOOK THE VEHICLE TO SPITZER CHRYSLER DODGE JEEP RAM OF HOMESTEAD DEALER, (30101 S DIXIE HWY, HOMESTEAD, FL 33032, (786) 650-3104) WHERE IT WAS REJECTED TO BE SERVICE DUE TO THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

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