NHTSA Complaint #11299336 — 2011 FORD FUSION ELECTRICAL SYSTEM

Complaint Details

ODI Number	11299336
Vehicle	2011 FORD FUSION
Component	ELECTRICAL SYSTEM
Date of Incident	January 3, 2020
Date Filed	January 14, 2020
Mileage	123,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I BEGAN GETTING POWER STEERING FAILURE ERROR MESSAGES ABOUT A YEAR AGO ON MY 2011 FORD FUSION. THEY WOULD ONLY OCCUR WHEN I STARTED MY CAR, BUT I WOULD CUT THE ENGINE OFF AND OPEN THE DOOR AND THE ERROR WOULD GO AWAY. A WEEK AGO, THE ERROR CAME ON AND HAS STAYED. I HAVE NO POWER STEERING AND FORD IS TELLING ME MY VEHICLE IS NOT UNDER RECALL BASED ON THE VIN. IT WILL COST APPROXIMATELY $2,000 TO REPAIR. I DON'T UNDERSTAND HOW THERE IS A RECALL FOR THIS PROBLEM ON 2011 FORD FUSIONS, BUT MY CAR DOESN'T QUALIFY. HOW CAN FORD REFUSE TO REPAIR A KNOWN ISSUE WITH THIS VEHICLE WHEN THEY KNOW THIS IS A PROBLEM THEY CREATED WHEN MANUFACTURING THIS VEHICLE. IF I HAVE TO BUY A NEW CAR, IT WON'T BE WITH FORD WHICH IS FRUSTRATING BECAUSE I LOVE MY CAR.

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