NHTSA Complaint #11298624 — 2011 SUBARU OUTBACK EXTERIOR LIGHTING

Complaint Details

ODI Number	11298624
Vehicle	2011 SUBARU OUTBACK
Component	EXTERIOR LIGHTING
Date of Incident	November 14, 2019
Date Filed	January 11, 2020
Mileage	219,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

LOW BEAM HEAD LIGHT BURNS OUT WHILE DRIVING ON THE THE INTERSTATE HIGHWAY. REPLACING THE BULB IS NOT THAT EASY. THIS IS WELL KNOWN PROBLEM AND SUBARU HAS BEEN AWARE OF THE PROBLEM FOR LAST EIGHT PLUS YEARS. INSTEAD OF REPLACING THE DEFECTIVE LIGHTING SYSTEM SUBARU HAS EXTENDED THE WARRANTY FOR 10 YEARS AND IT REIMBURSES THE COST OF THE NEW BULBS. THIS IS A SAFETY ISSUE AND ALL THESE DEFECTIVE LIGHTING EQUIPMENT SHOULD BE REPLACED. LOW BEAM LIGHTS BURNED OUT SEVERAL TIMES SINCE VEHICLE WAS PURCHASED.

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Other EXTERIOR LIGHTING Complaints

#11386791 — January 6, 2021 — LOW HEADLAMP BULB HOUSING MELTED SO BAD IT MUST BE REPLACED AT ESTIMATED DEALER COST OF $650. THERE IS AN EXTENDED W...

#11316658 — March 6, 2020 — HAVE HAD THE LOW BEAM HEADLIGHTS BLOWN MULTIPLE TIMES ON MY SUBARU OUTBACK, 2011, AT LEAST 3-4 TIMES EACH ONES, LEFT ...

#11297469 — January 6, 2020 — HEADLIGHTS BURN OUT REPEATEDLY, WITHOUT WARNING OR INCIDENT, SOMETIMES BOTH WITHIN A WEEK. CAR IS DRIVEN LESS THAN 10...

#11282044 — November 24, 2019 — HEADLIGHTS BURN OUT TOO QUICKLY. I AM REPLACING MY HEADLIGHTS APPROXIMATELY EVERY 12,000 MILES.

#11266599 — October 6, 2019 — MAIN HEADLAMPS BURN OUT EVERY 9 TO 10 MONTHS CAUSING A DANGEROUS DRIVING SITUATION. REPLACEMENT OF THESE BULBS IS UNN...

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