NHTSA Complaint #11298525 — 2020 HONDA PILOT

BRAND NEW VEHICLE. ABOUT 500 MILES IN, I WAS DRIVING ON THE HIGHWAY WHEN THE CENTER INSTRUMENT PANEL FROZE -- NAVIGATION, RADIO, ETC--BASICALLY ALL FUNCTIONALITY ON IT WAS INOPERABLE. TRIED TO SHUT THE CAR OFF TO RESET EVERYTHING, BUT POWER WOULD NOT SHUT DOWN TO THE SCREEN, DRAINING BATTERY. BACKUP CAMERA ALSO DID NOT WORK AS A RESULT. THIS WAS HIGHLY DISTRACTING WHILE DRIVING. THE NON-FUNCTIONAL BACKUP CAMERA + RELATED SENSORS ALSO IMPAIRED SAFE MOVEMENT OF THE VEHICLE IN DENSE PARKING LOTS. WAS ASKED BY DEALER TO SCHEDULE SERVICE FOR A FEW DAYS LATER, BUT OBVIOUSLY THAT WASN'T AN OPTION AS THE CAR WOULD NOT SHUT ITSELF DOWN. I INSISTED ON A FIX THAT DAY, AND THE DEALER DID A HARD RESET TO CORRECT THE ISSUE. DEALER MENTIONED THIS IS A COMMON ISSUE IN LATE MODEL HONDAS, BUT DIDN'T HAVE ANY RECOMMENDATIONS ON HOW TO PERMANENTLY FIX. BASICALLY HAVE TO KEEP BRINGING IT BACK IN EVERY TIME THIS HAPPENS.