NHTSA Complaint #11298467 — 2015 HYUNDAI TUCSON

TL* THE CONTACT OWNS A 2015 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL NOISE WHILE THE VEHICLE WAS BEING DRIVEN. THE CONTACT SLOWLY DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO HYUNDAI OF NORTH CHARLESTON LOCATED AT 8485 RIVERS AVE, NORTH CHARLESTON, SC 29406, (844)846-7472, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS METAL FRAGMENTS EVIDENT IN THE OIL PAN WHICH WAS LINKED TO THE ENGINE FAILURE. THE CONTACT WAS NOTIFIED THROUGH THE DEALER THAT THE MANUFACTURER WOULD COVER 65% OF THE ENGINE REPLACEMENT COST. THE CONTACT DECLINED THE OFFER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,671.