NHTSA Complaint #11298231 — 2013 CHEVROLET IMPALA

UPON USING THE KEY FOB TO LOCK OR UNLOCK DOORS, OR JUST OPENING AN UNLOCKED DOOR, A LOUD CLICKING SOUNDS STARTS FROM UNDER THE DASH AND CAN LAST FOR A COUPLE OF MINUTES AND SHIFT SIDE FROM DRIVE SIDE TO PASSENGER SIDE AND BACK. THE A/C NOR HEAT WORKS WHILE THE CLICKING SOUND IS MADE. WHEN YOU CHANGE SETTING FROM A/C TO HEAT, THE CLICKING SOUND STARTS AGAIN. INITIALLY, AFTER THE CLICKING SOUND STOPPED, THE A/C AND/OR HEAT WORKED FOR DRIVER AND PASSENGER SIDES. NOW, AT TIMES, NEITHER THE A/C NOR HEAT WORKS. IF EITHER WORKS, IT IS ONLY ONE SIDE AND IT SHIFTS AS TO WHICH SIDE WORKS. BOTH SIDES NO LONGER WORK AT ONCE. DRIVER AND PASSENGER HAVE SEPARATE A/C AND HEAT CONTROLS. THIS HAPPENS WHEN THE CAR IS OFF AND THERE IS NOT A KEY IN THE IGNITION. ALSO HAPPENS WHEN CAR IS ON, WHILE IN DRIVE AND IN PARK, STATIONARY, MOVING, TURNING, STOPPED, ETC. ALWAYS MAKES THE CLICKING SOUND WHEN UNLOCKING AND LOCKING DOORS. NOT FOB RELATED BECAUSE CLICKING SOUND HAPPENS WHEN MANUALLY UNLOCKING AND LOCKING DOORS. THIS HAPPENS WHEN THE KEY IS NOT IN THE IGNITION. (OTHER IMPALA OWNERS HAVE TOLD ME THEY ARE HAVING THE SAME ISSUE) THE CLICKING SOUNDSTARTED ABOUT 3 YEARS AGO AND WOULD HAPPEN OCCASIONALLY. NOW IT HAPPENS EVERY DAY, EACH TIME THE DOOR OPENS AND AFTER TURNING THE CAR OFF. IF WE ARE UNSURE IF DOORS ARE LOCKED AND USE THE KEY FOB TO LOCK, THE CLICKING STARTS AGAIN.