NHTSA Complaint #11298202 — 2016 RAM 1500

LAST MONTH (DECEMBER 2019) ON A COLD DAY, I TRIED TO PUT DOWN THE DRIVER'S WINDOW IN 2016 RAM 1500. HOWEVER, THE WINDOW WAS FROZEN IN PLACE DUE TO AN OVERNIGHT SNOWSTORM. THE WINDOW DIDN'T MOVE AND I RELEASED THE BUTTON. THEN, WHILE PARKED IN A PUBLIC PARKING LOT, THE WINDOW WENT HALF WAY DOWN ON ITS OWN. I FOUND IT THIS WAY WHEN I RETURNED TO THE TRUCK. IT WENT UP WITH THE BUTTON AND I BEGAN MY TRIP HOME. DURING THIS TRIP HOME, WHILE I WAS DRIVING AND I HAD NOT TOUCHED THE BUTTON, THE WINDOW FELL COMPLETELY INTO DOOR. APPARENTLY THE WINDOW HAD COME APART FROM THE PLASTIC CLIPS HOLDING IT TO THE UP/DOWN MECHANISM. TODAY, JANUARY 9, 2020, ANOTHER COLD DAY, MY WIFE PRESSED THE BUTTON TO NUDGE THE PASSENGER WINDOW UP (IT WAS OPEN JUST A TAD) AND INSTEAD OF GOING UP, THE WINDOW DROPPED INTO THE HALF WAY POSITION. WE GOT IT UP WITH THE BUTTON AND IT'S NOW TAPED IN PLACE UNTIL THE GARAGE CAN GET TO IT. THIS WINDOW TOO APPEARS TO HAVE COME OFF THE LITTLE PLASTIC CLIPS HOLDING IT PLACE TODAY, I ALSO GOOGLE'D THIS PROBLEM AND HAVE DISCOVERED IT'S A KNOWN PROBLEM ON 2016 RAM TRUCKS WITH PAGES OF POSTS IN MULTIPLE FORUMS BEGINNING IN 2017 OF OWNERS EXPERIENCING THIS PROBLEM WHEN ITS COLD. THERE HAVE ALSO BEEN SEVERAL WEB ARTICLES DISCUSSING THE PROBLEM. SEVERAL OF THE POSTS INDICATE THAT FCA HAS HAD MULTIPLE COMPLAINTS ABOUT THIS ISSUE. THIS SEEMS TO BE A SAFETY ISSUE FOR SEVERAL REASONS. FIRST, ITS NOT PARTICULARLY SAFE FOR PEOPLE TO BE DRIVING AROUND IN STORMS AND FREEZING WEATHER WITH WINDOWS THAT JUST DROP INTO THE DOOR AND WON'T COME BACK UP. SECOND, ITS NOT PARTICULARLY SAFE TO HAVE THE WINDOW IN YOUR VEHICLE OPEN ON ITS OWN WHEN THE VEHICLE IS PARKED. THIRD, TAPING THE WINDOWS IN PLACE (EVEN TEMPORARILY) COULD HURT EGRESS FROM THE VEHICLE IN THE EVENT OF AN EMERGENCY.