NHTSA Complaint #11298033 — 2011 TOYOTA HIGHLANDER SERVICE BRAKES

Complaint Details

ODI Number	11298033
Vehicle	2011 TOYOTA HIGHLANDER
Component	SERVICE BRAKES
Date of Incident	January 7, 2020
Date Filed	January 8, 2020
Mileage	87,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

I WAS PARKING MY CAR AT A PARKING LOT. I ATTEMPTED TO STOP THE CAR (IT WAS ABOUT 2MPH) WHILE APPLYING BRAKE AND MY CAR DID NOT STOP, RATHER IT ACCELERATED, I PUSHED BRAKE AND DID NOT WORK, IT JUMPED ON THE CURB. I RELEASED BRAKE, REAPPLIED AND CHANGED TO PARKING MODE IMMEDIATELY AND IT STOPPED. THIS ISSUE HAS HAPPENED THIRD TIME WITH THIS CAR. WHEN CAR IS ABOUT TO SLOW DOWN AND STOP, THAT TIME BRAKE DON'T WORK AND CAR ACCELERATE FURTHER. BRAKE PEDAL WAS VIBRATING WHEN IT WAS A SNOW ON THE ROAD WHEN I WAS TRYING TO STOP AT STOPLIGHT AND IT ACCELERATE. THIS IS VERY VERY DANGEROUS AND UNSAFE. I HAVE READ SEVERAL SAME COMPLAINTS ONLINE. THIS IS A DEFINITE MANUFACTURER DEFECTS AND MUST BE RECALLED IMMEDIATELY. LUCKILY SO FAR, I HAVE NOT HIT ANYTHING BUT NOW AFTER THE PARKING LOT INCIDENT I AM AFRAID.

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