NHTSA Complaint #11297702 — 2011 CHRYSLER 300

TL* THE CONTACT CALLED ON BEHALF OF HIS WIFE WHO OWNS A 2011 CHRYSLER 300. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT A LOW SPEED, WITHOUT WARNING THE STEERING BECAME FIRM WHICH REQUIRED ADDITIONAL EFFORT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC FOR AN ILLUMINATED CHECK ENGINE WARNING LIGHT. THE CONTACT WAS INFORMED THAT CYLINDER HEAD GASKET AND ENGINE OIL COOLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED BY THE MANUFACTURER TO HAVE VEHICLE TAKEN TO AN AUTHORIZED DEALER TO BE DIAGNOSED WHICH WAS STILL PENDING. THE APPROXIMATE FAILURE MILEAGE WAS 130,220.