NHTSA Complaint #10862927 — 2011 CHRYSLER 300

CHRYSLER SAFETY RECALL P60 FAILED TWICE (NHTSA RECALL #14V-634). UNFORTUNATELY TODAY (LESS THAN 1 WEEK AFTER 2ND REPLACEMENT) THE ALTERNATOR FAILED AGAIN LEAVING THE VEHICLE ACTING ERRATICALLY WITHOUT POWER STEERING OR POWER BRAKES OR THE ABILITY THE SHIFT GEARS WHILE DRIVING KIDS TO SCHOOL. THANKFULLY IT WAS ON LOCAL STREETS AND ABLE TO PULL OVER SAFELY. SANSONE (CHRYSLER DEALERSHIP) HAS NOW TWICE PERFORMED THIS CHRYSLER 300 SAFETY RECALL P60 (ELECTRICAL/ALTERNATOR) REPAIR WITHOUT SUCCESS. WE HAVE OPENED A NEW CASE WITH CHRYSLER ASKING TO HAVE IT PERFORMED AT A TRUSTED REPAIR SHOP IN METUCHEN AND RECEIVE REIMBURSEMENT. THEY HAVE SENT US THE AUTHORIZATION. IF CHRYSLER DEALERSHIPS CANNOT PROPERLY DIAGNOSE/REPAIR/REPLACE THE SAFETY RECALL PROBLEM/PARTS INSTALLED TWICE (LAST ONE LAST WEEK) THAT FAILED AGAIN TODAY, AT NO COST AND WITHOUT DELAY, DEALER SHOULD SEND A VEHICLE TO PICKUP THE CAR (IT CANNOT BE DRIVEN MORE THAN A FEW FEET BEFORE EVERYTHING SHUTS DOWN) AND WE SHOULD BE PERMITTED TO PROCEED WITH A REIMBURSEMENT OPTION AT A TRUSTED REPAIR SHOP. APOLOGIZE IF IT SEEMS RASH, BUT VERY UPSET OF THE POTENTIALLY DANGEROUS SITUATION IF IT HAD FAILED ON THE HIGHWAY AT HIGH SPEEDS.