NHTSA Complaint #11297497 — 2016 DODGE CHARGER

THERE IS A POPPING OR CRACKING STRUCTURAL DEFECT SOUND THAT IS COMING FROM THE DRIVER'S SIDE DOOR OR PILLAR BETWEEN FRONT AND REAR DOOR. THIS IS WHILE DRIVING NORMALLY NOT REALLY ON BUMPS BUT WHEN YOU ARE ON JUST A REGULAR ROAD. MORE WHEN THE ROAD IS UNEVEN OR WHEN THE BODY HAS SOME TWIST FROM UNEVEN PAVEMENT. THE FIRST RIDE WAS WITH WITH CHRISTIAN THE SERVICE ADVISOR AT LUMS DRIVING THE VEHICLE AND HEARD THE SOUND. HE MADE THE FIRST APPOINTMENT TO LOOK AT IT. 7/8/19 VEHICLE STILL UNDER FULL WARRANTY. LUMS AUTO CENTER IN WARRENTON OR, TRIED TO DO A BLIND REPAIR BY REPLACING THE SEATBELT TENSIONER. IT DID SEEM TO CALM IT DOWN BUT DID NOT WORK AND WE HAVE TAKEN IT BACK, A SECOND TIME AND THEY HAVE STATED THEY COULD NOT DUPLICATE THE SOUND. BUT THEY DID OPEN THE DOOR AND CHECKED IT. 11/1/19 AND YET AGAIN WE ARE GOING TO TAKE IT BACK AGAIN AFTER CHRISTIAN THE SAME SERVICE ADVISOR THAT WE HAVE BEEN WORKING WITH DROVE WITH ME AND HEARD THE SOUND AGAIN. 01/3/20 NOW THE FULL WARRANTY IS OVER. THE PROBLEM COMES AND GOES AND HE STATES THAT IT WILL BE HARD TO FIND?? WE DO NOT BELIEVE THAT THEY ARE CAPABLE OF FIXING WHAT REALLY SEEMS TO BE A STRUCTURAL PROBLEM...