NHTSA Complaint #11297419 — 2018 FORD ECOSPORT

I PURCHASE A NEW 2018 FORD ECOSPORT. ON 12/22/19 THE VEHICLE WOULD NOT START. THERE WAS AUXILIARY POWER INSIDE BUT NO RESPONSE FROM THE ENGINE EVEN AFTER RECEIVING A JUMP. AFTER APPROXIMATELY 30 MINUTES THE CAR STARTED. ON 12/23/19 I HAD A FORD DEALER CHECK THE VEHICLE. THEY CLAIMED IT WAS THE BATTERY AND REPLACED IT. HOWEVER, ON 1/3/20 (11 DAYS LATER) WHILE SITTING AT A LIGHT IN TRAFFIC THE VEHICLE STOPPED AND WOULD NOT RESTART. ONCE AGAIN THERE WAS AUXILIARY POWER BUT NO ENGINE RESPONSE. I HAD TO GET PUSHED OUT OF THE MIDDLE OF THE STREET IN TRAFFIC. I TOOK THE VEHICLE TO A DIFFERENT DEALER (I WAS OUT OF TOWN) THEY INSISTED THAT IT WAS THE BATTERY (EVENTHOUGH IT WAS REPLACED ONLY DAYS PRIOR) AND SUGGESTED I DISABLE THE AUTO STOP/START FEATURE AND TURN OFF THE AUTOMATIC HEADLIGHTS. I AM CONCERNED THAT FORD IS MISSING SOMETHING. AFTER READING OTHER SIMILAR ACCOUNTS I WAS COMPELLED TO REPORT MY EXPERIENCES. I AM AFRAID THAT THERE IS A SAFETY HAZARD IN THIS VEHICLE WHICH MAY CAUSE BODILY INJURY AND/OR DEATH. PLEASE HELP US PREVENT A TRAGEDY