NHTSA Complaint #11297390 — 2016 KIA SOUL ELECTRICAL SYSTEM

Complaint Details

ODI Number	11297390
Vehicle	2016 KIA SOUL
Component	ELECTRICAL SYSTEM
Date of Incident	December 23, 2019
Date Filed	January 6, 2020
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

WHILE DRIVING THE CAR IN A SHOPPING MALL PARKING LOT THE VEHICLE STOPPED RUNNING. THE ENTIRE ELECTRICAL SYSTEM OF THE VEHICLE SHUT DOWN. NO ELECTRIC POWER IN THE VEHICLE WOULD WORK. THE ENTIRE ELECTRICAL AND COMPUTER SYSTEM IN THE VEHICLE SHUT DOWN. I WAS UNABLE TO RESTART THE CAR. THE LIGHTS, RADIO AND POWER WINDOWS DID NOT WORK. VEHICLE WAS TOWED TO KIA COUNTRY (SAVANNAH, GA) ON 12/23/2019. CONSUMER WAS INFORMED THAT THEY WOULD BE RESPONSIBLE FOR THE REPAIR. CONSUMER CONTACTED MANUFACTURER TO SEE IF VEHICLE WAS COVERED UNDER NHTSA #19V120, RECALL #SC176. CONSUMER IS STILL WAITING ON A RESPONSE FROM THE MANUFACTURER. *DL

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