NHTSA Complaint #11297377 — 2013 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2013 CHEVROLET MALIBU. THE CONTACT STATED THAT THE WHILE TURNING THE STEERING WHEEL, THE STEERING WHEEL WOULD LOCK AND THERE WOULD BE AN ABNORMAL NOISE WITHOUT WARNING INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO HOLIDAY AUTOMOTIVE SALES LOCATED AT 321 N ROLLING MEADOWS DR, FOND DU LAC, WI 54937, WHERE THEY WERE UNABLE TO DETERMINE THE FAILURE. THE FAILURE WOULD CONTINUE TO OCCUR ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT WHILE DRIVING A 50 MPH AND TURNING THE STEERING WHEEL TO THE LEFT INTO A CURVE, THE STEERING WHEEL LOCKED WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO A DITCH. NO INJURIES OR DAMAGES OCCURRED DUE TO THE FAILURE AND THE POLICE WERE NOT CALLED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AT A STEADY 20 MPH TO HEISER CHEVROLET LOCATED AT 2620 W WASHINGTON ST, WEST BEND, WI 53095 WHERE THE VEHICLE REMAINED IN THEIR POSSESSION AND PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE AND FILED A CASE WITH THE MANUFACTURER, THE CONTACT HAD YET TO HEAR BACK FROM THE MANUFACTURER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.