NHTSA Complaint #11297255 — 2013 JEEP GRAND CHEROKEE

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11297255
Vehicle	2013 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	April 3, 2019
Date Filed	January 5, 2020
Mileage	105,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE HEADREST SAFETY FEATURE MALFUNCTIONED AND DEPLOYED INCORRECTLY. IT DEPLOYED DURING NORMAL USE OF THE VEHICLE AND NOT DURING AN ACCIDENT. THERE WAS NO IMPACT TO THE VEHICLE WHEN IT DEPLOYED, THE VEHICLE WAS NOT EVEN IN MOTION. THERE IS CLEARLY A MANUFACTURING DEFECT AND THERE SHOULD BE A RECALL ON THIS PRODUCT. MY WIFE AND I ARE WORRIED ABOUT THE OTHER HEADREST DEPLOYING WHILE WE ARE DRIVING AND CONCERNED ABOUT OUR SAFETY. WE WERE IN TAMPA, FL WHEN THIS HAPPENED AND REPORTED THE INCIDENT TO CHRYSLER BUT THEY DIDN'T SEEM CONCERNED, DESPIT ACKNOWLEDGING THE DANGER THIS COULD CAUSE WHILE DRIVING.

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