NHTSA Complaint #11296981 — 2014 FORD FLEX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11296981
Vehicle	2014 FORD FLEX
Component	ELECTRICAL SYSTEM
Date of Incident	November 1, 2019
Date Filed	January 3, 2020
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

SPEAKERS LET OUT EXTREMELY LOUD CRACKLE NOISE, EAR PIERCING STATIC NOISE AND ALL OF A SUDDEN THE RADIO NO LONGER WORKS. THE RADIO DOES TURN ON BUT YOU CAN NOT CHANGE THE CHANNEL NOR ANY SOUND. ABSOLUTELY NO SOUND NO MATTER WHAT THE VOLUME IS AT. IF MY PHONE IS PAIRED TO THE RADIO IT'S COMPLETE SILENCE AND BOTH PARTIES HEAR NOTHING BUT SILENCE. THIS HAPPENS NOT MATTER IF YOU ARE DRIVING OR PARKED. YOU GET THE SAME RESULTS IN ALL POSITIONS OF THE VEHICLE.

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