NHTSA Complaint #11296848 — 2016 FORD FUSION

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11296848
Vehicle	2016 FORD FUSION
Component	WHEELS
Date of Incident	December 31, 2019
Date Filed	January 3, 2020
Mileage	66,115 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WENT TO MIKE BASS FORD IN SHEFFIELD, OH FOR MY ROUTINE MAINTENANCE. VEHICLE HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS (WITH THE EXCEPTION OF NEW TIRES AT DISCOUNT TIRE IN AVON, OH). WAS INFORMED BY THE SERVICE ADVISOR THAT THE LUG NUTS WERE SWOLLEN DUE TO THE TWO-PIECE DESIGN AND THAT THEY WOULD ALL NEED TO BE REPLACED. I WAS QUOTED $59 PER WHEEL WHICH I DECLINED. CONTACTED FORD ABOUT MY EXTENDED WARRANTY ON 1/3/2020 AND WAS TOLD THAT EVEN THOUGH IT WAS A SAFETY ISSUE, FORD WOULD NOT PAY TO REPLACE THE LUG NUTS ON MY VEHICLE.

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