NHTSA Complaint #11296841 — 2018 VOLKSWAGEN TIGUAN

I PURCHASED THE CAR BRAND NEW IAT THE END OF 2018. AT THE END OF 2019 THE CAR NOW NEEDS NEW BRAKES AND HAS LESS THAN 19,000 MILES. THE CAR SHAKES WHEN YOU BREAK. THE DEALERSHIP STATED USUALLY BRAKES AND ROTORS LAST 30,000 AND CITED "COMMON CAUSES" FOR NEEDING NEW BREAKS. THE DEALERSHIP STATED THEY WOULD COVER LABOR AT GOOD WILL TO REPLACE BRAKES AND ROTORS AND THEN CAME BACK THAT WOULD COVER 60% AND PROVIDED ME 3 DIFFERENT AMOUNTS FOR A TOTAL. ADDITIONALLY, IN DECEMBER 2019, THE CHECK ENGINE LIGHT CAME ON AFTER DRIVING THROUGH A DANGEROUS INTERSECTION TURNING LEFT THE CAR STARTED TO STUTTER AND WAS SHAKING, AFTER THEY REVIEWED IT, THEY STATED THAT THE CAR HAD "MISFIRED" AND NOT ALL 4 ENGINES STARTED AT THE SAME TIME, ONLY 3 OF THE ENGINES DID. I AM REQUESTING THAT THE CAR BE REVIEWED FOR COMPLIANCE AND SAFETY REGARDING THE BRAKES AND ENGINE. ADDITIONALLY, I AM REQUESTING THAT VOLKSWAGEN COVER THE COST AND LABOR OF REPLACING BRAKES AND ROTORS.