NHTSA Complaint #11296831 — 2015 BUICK ENCORE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11296831
Vehicle	2015 BUICK ENCORE
Component	ELECTRICAL SYSTEM
Date of Incident	October 28, 2019
Date Filed	January 3, 2020
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT THE INFORMATION SCREEN AND BACK UP CAMERA WERE INOPERABLE. THE VEHICLE WAS TAKEN TO PARKS BUICK GMC (2640 LAURENS RD, GREENVILLE, SC 29607, (864) 568-7276) TO BE DIAGNOSED. THE MECHANIC WAS ABLE TO DUPLICATE THE FAILURE, BUT COULD NOT DETERMINE THE CAUSE. THE CONTACT WAS INFORMED THAT THE INFORMATION CENTER AND RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS BEING ON BACKORDER. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS INVALID.

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