NHTSA Complaint #11296791 — 2016 NISSAN ALTIMA

I WAS DRIVING HOME FROM WORK ABOUT 07:30AM CT. I WAS ON THE INTERSTATE AND HEAR A VERY LOUD BANG AND HEAR GLASS. I THOUGHT SOMEONE HIT ME BUT DIDN'T FEEL ANYTHING. LOOKED IN MY MIRRORS, CARS GOING BY ME AND REALIZED I WAS NOT HIT. THEN I THOUGHT SOMEONE SHOT MY CAR. I CONTINUED TO HEAR GLASS BUT DIDN'T UNDERSTAND WHERE IT WAS COMING FROM. VERY SHAKEN UP NOT UNDERSTANDING WHAT WAS HAPPENING. I PULLED OFF ON THE NEXT EXIT AND FOUND MY SUNROOF HAD EXPLODED. THE GLASS FLYING OUT (HWY SPEED) CAUSED DAMAGE TO THE PAINT ON THE ROOF AND TRUNK OF MY CAR. I CALLED NISSAN DEALER WHO SUGGESTED I CALL CORPORATE. CORPORATE SAID TO BRING CAR TO DEALER. DEALER CHECKED VENTS SAID THEY WERE CLEAR. SERVICE MANAGER AS WELL AS A COUPLE SERVICE PEOPLE CAME OUT TO TALK TO ME AND TOLD ME THIS IS DEFINATELY A NISSAN DEFECT AND THE SUNROOF AND PAINT WOULD BE COVERED. AFTER A FEW DAYS WITH NO WORD I WENT TO THE DEALER (THEY DID GIVE ME A COURTESY VEHICLE). WHEN I WENT TO CHECK ON MY CAR THE SERVICE MANAGER SAID THE SUNROOF WAS IN. I AGAIN TOLD HIM I NEED TO KNOW IF ALL INCLUDING PAINT IS COVERED. I HAD OPENED A CLAIM WITH MY INSURANCE BEFORE I CALLED NISSAN AND I DID NOT CLOSE THAT CLAIM UNTIL I KNOW WHAT WAS GOING ON. NISSAN WENT AHEAD AND PUT IN THE SUNROOF. TOLD ME AGAIN PAINT WOULD BE COVERED. TWICE THEY SAID IT WAS DONE. TWICE REFUSED BECAUSE PAINT WAS NOT TOUCHED. NISSAN DEALER THEN SAID THAT NISSAN WILL PAY $1000 TOWARDS THE $1230 SUNROOF AND WILL NOT COVER PAINT. CALLED CORPORATE BACK WHO SENT TO REGIONAL CONSUMER AFFAIRS WHO DENIED ANY CLAIM WITH MY CAR. I HAD TO PAY THE $230 AND BRING TO AUTOBODY SHOP FOR PAINT REPAIR. WITH ANOTHER DEDUCTIBLE. NO CAR NOW FOR 3 WEEKS.