NHTSA Complaint #11296741 — 2012 KIA SOUL

CAR LOST POWER ON HIGHWAY AND WAS UNABLE TO ACCELERATE. CHECK ENGINE LIGHT WAS FLASHING. HAD CAR TOWED TO GERALD KIA NORTH AURORA TO HAVE THEM EVALUATE CAR TO SEE IF IT WAS A RESULT OF THE CATALYTIC CONVERTER RECALL. IN 9/ 2017 DEALERSHIP ADVISED ME THAT THE CATALYTIC CONVERTER NEEDED REPLACEMENT WITH A STORED ERROR CODE OF P0420. I WAS TOLD THERE WAS NO RUSH TO REPLACE THE CONVERTER SINCE IT WAS RELATED TO EMISSIONS. I WAS QUOTED A REPAIR FEE OF $1630. REPLACED CONVERTER IN 4/2018 AND AGAIN IN 3/2019 AT REPUTABLE SHOP. DEALERSHIP IS STATING THE CAR IS NOT ELIGIBLE FOR THE RECALL SINCE I AM "OUT OF WARRANTY". CAR WAS DIAGNOSED WITH P3301 AND P3303 FAILURE. ACCORDING TO RECALL I HAVE A STORED P0420 CODE AND ACTIVE P300X CODES. THEY SHOULD REPLACE THE SHORT BLOCK ACCORDING TO THE RECALL DOCUMENTS. DEALERSHIP IS REFUSING TO ISSUE A TECH LINE AND HONOR RECALL. NOHERE ON THE PAPERWORK DOES IT STATE THAT THE VEHICLE NEEDS TO BE IN "WARRANTY"- IF THAT WAS THE CASE WHY DID THEY INFORM ME IN 9/2019 THERE WAS A RECALL AND MY COMPUTER SOFTWARE NEEDED TO BE UPDATED.- I WOULD BE OUT OF "WARRANTY" NOWHERE ON THE RECALL PAPERWORK KIA FILED DOES IT STATE THAT ONLY KIA CAN REPLACE A CATALYTIC CONVERTER. VERY FRUSTRATING THAT THE DEALERSHIP IS NOT CONSUMER DRIVEN. I HAVE ESCALATED THIS TO KIA CORPORATE AND AM WAITING FOR THEIR RESPONSE TO SEE IF THEY WILL HONOR THEIR RECALL.