NHTSA Complaint #11296654 — 2016 MERCEDES-BENZ GLC300

VEHICLE WAS GOING ON THE LEFT MOST LANE OF THE I580 EASTBOUND AT ADAPTIVE CRUISE AT 65MPH. BOTH STEERING AND SPEED WAS UNDER CONTROL BY THE THE ADAPTIV E CRUISE FEATURE. I WAS HAVING MY HAND ON THE STEERING AND FOOT ON THE BRAKE. ALL OF SUDDEN CAR TOOK LEFT TURN ON ITS OWN AND CRASHED INTO SIDE CONCRETE RAIL FOLLOWED BY A QUICK TURN AND CAME BACK TO THE HALT IN THE MIDDLE OF THE 2ND HIGHWAY LANE. THINGS HAPPENED SO QUICKLY THAT I COULD NOT EVEN REALIZE WHAT HAPPENED TO THE ADAPTIVE CRUISE WHICH LEAD TO THIS SUDDEN TURN. I WOULD LIKE YOU OR NHTSA TO INVESTIGATE THE MATTER. I AM 7 MONTH PREGNENT AND IN SIGNIFICANT PAIN CAUSED BY THIS ACCIDENT. I AM NOT ABLE TO TAKE ANY HARD DRUGS BECAUSE OF MY PREGNANCY. IT HAS BEEN A BIG TRAUMA FOR ME AT THIS POINT OF MY PREGNANCY. IT WILL BE GOING TO BE VERY TOUGH FOR ME FROM NOW TO TRUST ON THE FEATURES ADVERTISED AND SOLD TO US BY MERCEDES. WE HAVE BEEN IN TOUCH WITH MERCEDES FOR OVER A MONTH. BUT THEY ARE NOT SHOWING ANY PROACTIVENESS TO LOOK INTO THE MATTER. THEY ARE INTENTIONALLY DELAYING THE PROCESS HOPING WE WILL GIVE UP SOONER THAN LATER. I WOULD REQUEST NHTSA TO INTERVENE AND TAKE SEVERE STEPS TOWARDS MERCEDES. MRS MARY ELIZABETH FROM MERCEDES HAS BEEN CONFUSING ABOUT THE PROCESS AND HAS NO CLUE ABOUT WHAT IS NEXT. SHE IS NOT WILLING TO PROVIDE ANY INFORMATION AND AFTER WASTING 20 DAYS SHE IS BLAMING INSURANCE COMPANY DID NOT PROVIDE PERMISSION. THEY NEVER BOTHER TO CALL ME AND UPDATE ME ABOUT PROCESS AND JUST FORMALLY SEND AN EMAIL WITH HALF BAKED INFORMATION.