NHTSA Complaint #11296615 — 2014 TESLA MODEL S

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11296615
Vehicle	2014 TESLA MODEL S
Component	STRUCTURE:BODY
Date of Incident	January 26, 2019
Date Filed	January 2, 2020
Mileage	78,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

REAR SUBFRAME FAILED AT 78K MILES. TESLA RESPONSE WAS I DID HARSH ACCELERATION AND STREET POTHOLES WERE THE ISSUES. I WAS DRIVING 20 MPH WHEN I SUDDENLY HEARD KNOCKING NOISE. I CAME TO COMPLETE STOP. LOOKED AROUND AND UNDERNEATH MY CAR FOR ANY FOREIGN OBSTACLES. EVERYTHING WAS CLEAR SO I PUT MY CAR IN REVERSE. HEARD LOUD KNOCKING SOUNDS FROM REAR LEFT TIRE. TOOK IT TO TESLA SERVICE, WHERE I WAS TOLD THAT THIS IS NOT DRIVE UNIT( PART THAT'S UNDER WARRANTY, WHICH IS HOLD BY THE FAILED SUBFRAME AND WAS REPLACED TWICE PRIOR, BUT THE SUBFRAME ITSELF) AND ITS A SAFETY ISSUE. SPEAKING OF SAFETY ISSUE I HAD TO GO TO THE NEAREST TESLA SERVICE, WHEN I OCCURRED THIS ISSUE AND ADVISOR TOLD ME, THEY DON'T HAVE TIME TO RESOLVE MY ISSUE RIGHT NOW , SO I HAD TO DRIVE IT 30 MILES AWAY TO A DIFFERENT ONE, WHERE I WAS TOLD THAT THIS IS SAFETY ISSUE.

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