NHTSA Complaint #11292544 — 2018 VOLKSWAGEN TIGUAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11292544
Vehicle	2018 VOLKSWAGEN TIGUAN
Component	ENGINE
Date of Incident	December 31, 2019
Date Filed	January 2, 2020
Mileage	9,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

AFTER FUELING UP AT A GAS STATION THE 2018 TIGUAN WOULD NOT START. IT WAS DEAD. STATIONARY AT THE FUEL PUMP. WARNING LIGHTS CAME ON THE DASH TO INDICATE STEERING COLUMN FAILURE. NO SYMPTOMS, THE CAR WOULD NOT TRY TO START OR BEGIN TO START. JUST ERRORS ON DASH. CAR IS ONLY 1 YEAR OLD WITH LESS THAN 10K MILES ON IT. DEALER ASKED TECHNICIAN TO JUMP CAR. NO CHANGE. CAR HAD TO BE TOWED TO DEALER. DEALER INDICATED A NEW STEERING COLUMN NEEDED TO BE ORDERED AND INSTALLED AND THAT IT WAS VERY ODD TO HAVE FAILED. QUICK RESEARCH SHOWS THIS HAPPENS ALL THE TIME ON VWS. HOW CAN A PART LIKE THIS FAIL IN LESS THAN 10K MILES?

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