NHTSA Complaint #11292343 — 2015 KIA SOUL

PURCHASED VEHICLE 4/22/2019 FROM JIM ELLIS VOLKSWAGEN KENNESAW. APPROXIMATELY 5 WEEKS LATER GOT IN CAR STARTED TO DRIVE OUT ONTO I- 515, LIGHT CAME ON, I STOPPED CAR IMMEDIATELY, OIL WAS ALL OVER BACK OF CAR, TOP OF CAR, UNDERNEATH CAR, ALL OVER UNDER THE HOOD I IMMEDIATELY STOPPED. CALLED JIM ELLIS SPOKE TO SERVICE MANAGER SAID TO GET IT TO JIM ELLIS KIA (NEXT DOOR), SO I TOWED TO KIA. SAID I HAD A FAULTY OIL FILTER. THEY CLEANED THE VEHICLE & SENT ME OFF.....A COUPLE WEEKS LATER STILL FINDING OIL UNDER THE HOOD & HAD LOSS SOME OIL. ON MAY 18,2019 ENGINE LIGHT CAME ON WHILE DRIVING. I PULLED OVER INTO AUTO STORE. I CHECKED OIL AGAIN & NO OIL (TOWED AGAIN) THEN I WAS GOING OUT OF TOWN FOR WEEKEND, JIM ELLIS KIA , DAVID SERVICE MANAGER, SAID GO AHEAD AND DRIVE IT OUT OF TOWN. I TOLD HIM AT THIS POINT I FELT UNSAFE DRIVING THIS VEHICLE. HE ASSURED ME IT WAS SAFE. THEY HAD TOLD ME TO CHECK OIL EVERY OTHER GAS FILLUP AND TOP OIL OFF, SAID TODAY SOME VEHICLES YOU JUST NEED TO TOP OIL OFF....WHILE OUT OF TOWN AS I STOPPED OFF INTERSTATE & GOT GAS I OPENED HOOD TO CHECK OIL LEVEL LIKE JASON HAD INSTRUCTED. BUT AS I OPENED HOOD I SAW THE OIL DIP STICK ZIP TIED TO THE OTHER PARTS OF ENGINE. I IMMEDIATELY CONTACTED MATTHEW (VOLKSWAGEN) & DAVID (KIA) SENT THEM PHOTOS VIA TEXT. THEY INFORMED ME THAT KIA WAS DOING A COMPRESSION TEST. NOT TO TOUCH IT, TO CALL THEM & SET APPOINTMENT WHEN WE GOT BACK. WENT IN AND OIL WAS VERY LOW THEY SAID. AFTER NUMEROUS PHONE, & TEXT, EMAILS, VISITS & TOWING, AFTER COMPRESSION TEST KIA DETERMINED IT WAS A PROBLEM WITH ENGINE, IT NEEDED REPLACED. THEN NO ONE WANTED TO FIX IT EVEN THE WARRANTY I HAD PURCHASED A TIME CAR WAS PURCHASED. I'VE HAD THEIR RENTAL NOW FOR OVER 2 MONTHS. THE WARRENTY CO. SAID KIA SAID IT WAS A LUBRICATION PROBLEM. FINALLY THEY ARE NOW SAYING IT WILL BE FIXED.COVERED..