NHTSA Complaint #11292313 — 2015 FORD FUSION HYBRID SERVICE BRAKES

Complaint Details

ODI Number	11292313
Vehicle	2015 FORD FUSION HYBRID
Component	SERVICE BRAKES
Date of Incident	May 1, 2018
Date Filed	December 31, 2019
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

TL* THE CONTACT OWNS A 2015 FORD FUSION HYBRID. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL TO SHIFT FROM PARK INTO DRIVE TO START THE IGNITION, SHE WAS UNABLE TO SHIFT GEARS AND "PARKING GAUGE ENGAGED" APPEARED. THE CONTACT ALSO HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO SUNTRUP FORD KIRKWOOD (LOCATED AT 10340 MANCHESTER RD, KIRKWOOD, MO 63122, (888) 856-2335), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE DEALER REPLACED THE BRAKE BOOSTER IN OCTOBER OF 2018. ON DECEMBER 18, 2019, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. *LN*JB

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