NHTSA Complaint #11292301 — 2017 RAM 3500

TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (ENGINE AND ENGINE COOLING, EQUIPMENT). THE VEHICLE WAS TAKEN TO BOB FRENSLEY CHRYSLER JEEP DODGE RAM FIAT (888-910-6926, LOCATED AT 2210 GALLATIN PIKE N, MADISON, TN 37115) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE; HOWEVER, THE TECHNICIAN PERFORMED AN OIL CHANGE. THE CONTACT STATED THAT A KNOCKING SOUND WAS HEARD FROM THE ENGINE COMPARTMENT FIFTEEN MINUTES LATER. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE KNOCKING WAS AS A RESULT OF THE OIL CHANGE AND SHOULD GO AWAY AFTER SOME DRIVING. THE CONTACT STATED THAT THE ENGINE BLEW UP AFTER DRIVING APPROXIMATELY 24 MILES. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.