NHTSA Complaint #11292253 — 2010 TOYOTA TUNDRA

TL* THE CONTACT OWNS A 2010 TOYOTA TUNDRA. WHILE THE CONTACT'S HUSBAND WAS DRIVING 5 MPH, THE VEHICLE ACCELERATED ON ITS OWN WITHOUT DEPRESSING THE ACCELERATOR PEDAL. THE DRIVER DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE KEPT MOVING FORWARD. THE DRIVER HAD TO APPLY THE EMERGENCY BRAKE AND SHIFT INTO PARK TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER HAD TO DETACH THE BATTERY TO RESET THE VEHICLE. THE VEHICLE WAS TAKEN TO TOYOTA OF HOLLYWOOD (LOCATED AT 1841 FL-7, HOLLYWOOD, FL 33021, (866) 332-6839) WHERE IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBERS: 09V388000 (VEHICLE SPEED CONTROL), 15V689000 (VISIBILITY), AND ANOTHER UNKNOWN RECALL. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER LEAVING THE DEALER. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER ON DECEMBER 30, 2019 AND WAS INFORMED THAT THE MECHANIC FORGOT TO RESET THE SOFTWARE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,605.