NHTSA Complaint #11292172 — 2018 FORD F-350

PURCHASED NEW IN WENATCHEE WA. AT LESS THAN 18,000 MILES I NOTICED A FRONT END SHAKE AND BOUNCE WHEN I WOULD DRIVE OVER ANY TYPE OF EXPANSION JOINT IN A BRIDGE. AT AROUND 18,400 IT BECAME A VIOLENT UP AND DOWN BOUNCE SIDE TO SIDE WITH THE STEERING WHEEL BECOMING ALMOST UNCONTROLLABLE. THE LAST TIME IT DID THIS I WAS GOING AROUND A SLIGHT RIGHT HAND CURVE ON THE HIGHWAY AT APPROXIMATELY 55 MILES PER HOUR. THERE WERE MULTIPLE CRACKS IN THE HIGHWAY WHICH A FILLED WITH TAR TO SEAL THEM. AFTER RUNNING OVER THEM THE TRUCK STARTED SHAKING, THE WHEELS WERE VIOLENTLY BOUNCING UP AND DOWN AND IT BOUNCED US INTO THE ONCOMING LANE OF TRAFFIC. I HAD TO LOCK UP THE BRAKES TO STOP THE SHAKING. LUCKILY THERE WERE NO VEHICLES IN THE ONCOMING LANE. TOOK IT TO MY DEALER. THEY EXAMINED IT AND FOUND NEARLY ALL OF THE STEERING AND SUSPENSION COMPONENTS WERE WORN OUT. THIS IS AT 18,000 MILES ON A TRUCK THAT HAS NEVER BEEN DRIVEN ON ANYTHING BUT MAJOR HIGHWAYS. THEY ACKNOWLEDGED THEY HAD TO FIX A FEW ALREADY BUT SAID THEY HAD NEVER SEEN ONE THIS WORN OUT AT SUCH LOW MILEAGE. THEY INSTALLED ALL NEW PARTS. I ASKED IF THE NEW PARTS WERE ANY DIFFERENT THAN THE ONES THAT FAILED, (SUCH AS NEWER BATCH NUMBER), THEY SAID NO. TOOK THE TRUCK HOME. WE HAVE NOW PUT ON ANOTHER 2,000 MILES ON IT AND IT IS STARTING TO DO IT ALL OVER AGAIN. THERE IS NO EXCUSE FOR A PROBLEM LIKE THIS ON ANY VEHICLE MUCH LESS A TRUCK WE PAID CLOSE 70,000 DOLLARS FOR. I HAVE ALL OF THE PAPERWORK FOR THE REPAIRS THEY DID.