NHTSA Complaint #11291933 — 2014 HONDA PILOT

I HAVE A PEARL WHITE 2014 HONDA PILOT TOURING THAT HAS HAD PAINT ISSUES THAT HONDA REFUSES TO FIX ON THE HOOD. I CAME OUTSIDE ONE DAY TO GET IN MY CAR AND NOTICED THAT PINT WAS PEELING. I TOOK THE VEHICLE IN TO THE LOCAL DEALERSHIP IN COLORADO SPRINGS, CO AND WAS DIRECTED BY THEM TO TAKE IT TO THEIR COLLISION CENTER TO HAVE THE PAINT TESTED. AFTER THE TEST, THE REPORT STATED THAT THE PAINT IS INDEED FACTORY PAINT AND THAT HONDA DIDN'T PUT ENOUGH PAINT ON THE VEHICLE. I WAS DIRECTED TO FILE A COMPLAINT WITH HONDA'S CORPORATE OFFICE AND WAS TOLD THAT ALTHOUGH THEY ACKNOWLEDGED THAT THIS ISN'T AN ISOLATED INCIDENT AND THAT IT HAS BEEN NATIONWIDE WITH THIS EXACT MODEL AND COLOR, THEY WILL NOT FIX THE PAINT UNLESS IT WAS ONLY ON THE ROOF OR TAILGATE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WITH THIS CAR, AS I HAVE HAD THE PAINT REDONE ON THE ROOF IN 2017 WHEN I WAS STATIONED IN KILLEEN, TX. I DON'T CARE THAT THE VEHICLE HAS A DEFECT, I JUST WANT HONDA TO FIX THE ISSUE. SIMPLY ACKNOWLEDGING THAT THERE ISN'T ENOUGH PAINT IS NOT GOOD ENOUGH. WHEN A CUSTOMER PURCHASES A VEHICLE, THEY EXPECT THAT THE COMPANY HAS PROVIDED AN ADEQUATE PRODUCT THAT WILL LAST. SPENDING $45K ON A CAR, THEN HAVE THAT CARS PAINT BEGIN PEELING, ONLY TO BE TOLD THAT I HAVE TO PAY FOR THEIR MISTAKE IS NOT ONLY LUDICROUS BUT ASININE AS WELL. I AM WANTING HONDA'S CORPORATE OFFICE TO ISSUE OUT AN UPDATED WARRANTY THAT COVERS THE ENTIRE VEHICLE FOR PAINT DEFECTS NATIONWIDE AND PAY TO FIX NOT JUST MY VEHICLE, BUT OTHERS AS WELL.