NHTSA Complaint #11291698 — 2013 CHEVROLET EQUINOX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11291698
Vehicle 2013 CHEVROLET EQUINOX
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 1,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IA

Consumer Description

I PURCHASED MY 2013 CHEVY EQUINOX NEW. WITHIN MONTHS THE RADIO TURNED OFF WHILE I WAS DRIVING, THE DISPLAY SCREEN WENT BLACK, AND THEN CAME BACK ON TO THE CHEVY LINK DISPLAY. THIS WOULD HAPPEN WHETHER OR NOT THE RADIO WAS ON. THE DEALERSHIP WHERE I PURCHASED THE VEHICLE REPLACED THE CENTER STACK; NOT ONCE, BUT TWICE. AS A NOTE, I WAS TOLD THAT OTHER DRIVERS WITH THIS ISSUE REPORTED THE CAR TURNING ITSELF OFF WHEN THE SCREEN WENT BLACK. I HAVE ALSO PAID $150 FOR 'SOFTWARE UPDATES' WHEN THE CAR SEEMED TO 'LOSE ITS SETTINGS' AFTER IT WAS OUT OF WARRANTY. SIX YEARS LATER THE ISSUE PERSISTS, INCLUDING LOSS OF BLUETOOTH CAPABILITY FOR SEVERAL DAYS, AND THE CLOCK ALWAYS RUNS 2 MINUTES SLOW. I CAN RESET THE TIME, BUT EACH TIME THE CAR IS RESTARTED, THE TIME IS INCORRECT. THE CAR HAS ALSO EXPERIENCED LOSS OF 'BLINKER SOUND' WHEN THE TURN SIGNAL IS ON. THE SIGNAL WORKS, THE LIGHT IS WORKING ON THE DASH, BUT THERE IS NO SOUND.

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