NHTSA Complaint #11291328 — 2018 CHRYSLER PACIFICA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11291328
Vehicle	2018 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	December 5, 2019
Date Filed	December 26, 2019
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ENTIRE THEATER SYSTEM FAILED AND THE BACKUP SYSTEM WOULD BECOME STUCK IN CAMERA MODE WHILE DRIVING. THE FAILURE INTERMITTENTLY OCCURRED. THE CONTACT STATED THAT THE SOFTWARE ON THE TV MONITOR AND THE VIDEO MODULE UNDER THE PASSENGER SEAT WERE REPLACED AND UPDATED AT COAST AUTO CENTER CHEVROLET (530 CHETCO AVE, BROOKINGS, OR 97415, (800) 342-9438). THE CONTACT STATED THAT THE FAILURE CONTINUED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES. THE CONTACT STATED THAT THE SAME DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT WAS UNSUCCESSFUL. THE CONTACT WANTED TO KNOW WHY THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V886000 (EQUIPMENT, BACK OVER PREVENTION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED NUMEROUS UNKNOWN CASE NUMBERS. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. THE VIN WAS UNKNOWN.

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