NHTSA Complaint #11291281 — 2012 MINI COOPER

MY MOTHER WHO OWNS THIS 2012 MINI COOPER HAS SUDDENLY NOW STARTED HAVING ISSUES WITH HER WATER PUMP LEAKING. I TOOK IT TO THE DEALERSHIP AND WAS TREATED WITH THIS RUDE EMPLOYEE BY CHRISTOPHER GUZMAN WHOM HAD A VERY UNPROFESSIONAL AND NO EMPATHY. VERY SHORT WITH RESPONSES AND SARCASM.KEEP IN MIND MY MOTHER IS ELDERLY AND KNOWS NOTHING ABOUT CARS. SO I LOG INTO TO YOUR SITE AND SEE THERE IS A RECALL ON WATER PUMPS BUT MY MOTHER'S IS NOT ONE OF THEM. AND GUESS WHAT HER WARRANTY JUST EXPIRED MARCH 2019. GO FIGURE. SO IF SOMETHING WOULD HAVE HAPPENED TO MY MOTHER BECAUSE OF DEFECTIVE WATER PUMP. AND HOW FUNNY HOW MY MOMS CAR WAS NOT A RECALL. I WOULD QUALIFY FOR THAT ACTION LAWSUIT. HOW DOES A 2012 WATER PUMP JUST GIVE UP WITH VERY LOW MILEAGE 24 000 I WOULD LIKE TO ESCALATE THIS FURTHER AND AN EXPLANATION HOW THIS COULD HAVE HAPPENED!! LOOK AT THE MILAGE!