NHTSA Complaint #11291236 — 2014 FORD C-MAX

ON NOVEMBER 26, 2019, PRESSED THE "START ENGINE" BUTTON. DASHBOARD FLASHED WITH CHECK-ENGINE, SERVICE WRENCH, AND "STOP SAFELY NOW" INDICATORS; CAR ENERGIZED BUT WOULD NOT ENGAGE IN DRIVE MODE. ATTEMPTED TO TURN THE CAR OFF BUT IT WOULD NOT. FAN MOTOR BEGAN BLOWING ALTHOUGH NEVER SELECTED. AFTER SEVERAL MINUTES, WAS ABLE TO TURN CAR OFF. AFTER SEVERAL MORE MINUTES I WAS ABLE TO START THE CAR AND GET HOME (APPROX. 2 MILES). COULD NOT GET CAR TO START FOR SEVERAL DAYS. MANAGED TO GET CAR STARTED AND BRING TO REPAIR FACILITY (CARMAX); THEY COULD NOT GET STARTED AND HAD CAR TOWED TO FELIX SABATES FORD DEALERSHIP. AFTER ABOUT A WEEK THEY INDICATED THEY REPROGRAMMED BATTERY MODULES AND FIXED PROBLEM; THEY RETURNED CAR TO REPAIR FACILITY. WENT TO PICK UP AND EXACT SAME SEQUENCE OCCURRED; CAR WOULD ENERGIZE BUT COULD NOT ENGAGE IN DRIVE MODE AND I COULD NOT TURN OFF (12/10). CAR WAS TOWED BACK TO FORD DEALER; 2 WEEKS LATER CAR WAS "FIXED" AND RETURNED TO CARMAX 12/23/19. CARMAX COULD NOT START CAR. SEE NHTSA ISSUE 11016422,10846313, 10783553,10633639 WITH SIMILAR ISSUES. WHAT HAPPENS TO ME WHEN I'M ON THE INTERSTATE A 70MPH AND THE CAR SHUTS OFF? *TR