NHTSA Complaint #11291011 — 2013 FORD ESCAPE

HAVE A 2013 FORD ESCAPE TITANIUM. MY SON WAS PULLING ONTO A MAJOR ROAD FROM A GAS STATION. HE WAS IN THE MIDDLE OF THE ROAD THE TRANSMISSION FAILED NO WARNING. THEN IT JERKED AND HE HAD TO GIVE IT HIGH RPM FOR IT TO CRAWL. HE ALMOST GOT T BONED BY A BIG TRUCK.VERY UNSAFE SITUATION. BROUGHT CAR TO FORD SERVICE TECH SAID HE WOULD CHECK TRANSMISSION FLUID AS I COULD NOT NO DIP STICK CAR HAD ONLY 127,000 MILES ON IT.SERVICE ADVISOR GOT BACK TO ME HE SAID YOU NEED NEW TRANSMISSION. $3600-$5000. ASKED TO FILE COMPLAINT WITH FORD HE REFUSED SAID IT'S A WASTE OF TIME FORD WILL NOT DO ANYTHING. HE SAID LIFE EXPECTANCY OF THESE TRANSMISSIONS WAS BETWEEN 100,000-120,000 MILES I POSED THIS QUESTION TO HIM IF HE KNEW LIFE EXPECTANCY OF A CARS TRANSMISSION AND IT WAS 100-000 TO 120,000 MILES WOULD HE BUY CAR HE SAID HE COULD NOT ANSWER THAT. SENT NUMEROUS CORRESPONDENCE TO FORD DID NOT GET 1 RESPONSE FROM ANYONE AT FORD. FINALLY TALKED TO A REAL PERSON AT FORD HEADQUARTERS IN MICHIGAN. FORD WON'T DO ANYTHING IS WHAT I WAS TOLD. I POSED SAME QUESTION AS SERVICE ADVISOR. SAME ANSWER. I CAN'T ANSWER THAT. THOUSANDS OF THE SAME COMMENTS ON INTERNET SAME PROBLEMS. FORD DOES NOT SEEM INTERESTED IN DOING THE RIGHT THING WITH A RECALL OR AT LEAST HELP OUT THESE FORD CUSTOMERS. VERY UNSAFE FORD MIGHT BE WAITING TILL SOMEONE DIES FROM THIS TRANSMISSION PROBLEM. THERE PLAYING THE ODDS MAYBE? COMMENTS ON INTERNET SOME PEOPLE HAD THE REPAIR OR REPLACEMENT. THEN TRANSMISSION WENT FOR A SECOND TIME. CAN'T DRIVE CAR THE WAY IT IS.